At VSL, we take immense pride in staying ahead of the curve when it comes to legislative changes that impact not only our landlords but also our tenants. Our commitment to staying informed allows us to guide both parties towards successful and lasting tenancies. Our goal is to initiate each tenancy on the best possible footing, ensuring a seamless journey that fosters a harmonious relationship between landlords and tenants.

Our approach begins with a foundation of honesty and transparency from the very beginning. This may seem surprising, considering the historically negative reputation of estate and lettings agents. However, we have worked diligently to transform this perception in a remarkably short span of time. Rather than just taking our word for it, we invite you to peruse our Google reviews, which reflect our dedication to a customer-centric philosophy.

Our meticulous, customer-focused approach has led to significant successes for our organisation. Founder and Owner David Votta takes immense pride in associating his name with this organisation and the exceptional service it embodies.

We not only advise our tenants on what to expect but also on the road ahead. For instance, over the years, many agencies have capitalised on tenant fees, often charging exorbitant amounts that were seen by some as profiteering. As a result, the government took action, banning fees to tenants on June 1st, 2019, and phasing out mortgage interest tax relief for landlords. Predictably, this had a negative ripple effect on tenants. Rents skyrocketed to offset the additional costs and taxes faced by landlords, resulting in an unprecedented demand for rental homes amid a national shortage.

While the government’s intent to create a fairer private rented sector is admirable, some draconian legislation has unintended consequences. Many landlords have either left the private rental sector or increased rents to avoid further financial losses, ultimately leading to tenants paying more over the course of their tenancy. We recognised these outcomes years before the legislation was enacted, but unfortunately, the government didn’t heed our warnings.

As an independent, family-run business, we take pride in our extensive industry connections. If you are a tenant concerned about working with a smaller, less corporate agent, rest assured that your concerns are unfounded. We not only prioritise your needs and concerns but also ensure that your tenancy is established in full compliance, placing it in arguably the most capable hands in the industry.

Nevertheless, we find ourselves dedicating a considerable amount of time to educate certain tenants about their responsibilities, as outlined in their assured shorthold tenancy agreement. This concept is reminiscent of Lord Denning’s renowned statement from 1953, referring to ‘tenant-like manner.’ According to this quote, tenants are expected to adhere to certain obligations.

In many cases, simply applying common sense can go a long way in ensuring that repairs are carried out promptly. For instance, we expect tenants to report any necessary repairs to us immediately, rather than delaying, which could potentially worsen the condition of the property’s structure, fixtures, or fittings.

See links below to our affiliations and coverage: 

Advice on finding your next home

The private rented sector has rapidly grown to become the largest segment of the housing market. Not too long ago, many aspired to own their own homes. However, for numerous people today, renting has emerged as the preferred path forward. The flexibility inherent in renting caters to those who often find themselves on the move due to job changes, educational pursuits, or various other reasons. It offers the ability to transition more swiftly, without the complexities and time constraints associated with home ownership, such as conveyancing and the selling process.

While renting isn’t as straightforward as checking into a hotel, this overview aims to provide you with valuable insights into what to expect as you embark on your quest for a new home. Tenants encounter a wealth of information to digest in order to make well-informed decisions about their next steps and how to navigate them. At VSL, we firmly believe that armed with the right information, the moving process becomes significantly more manageable. However, this entails digesting the pertinent details.

As a tenant renting a property, you’re about to enter into a legally binding relationship with your new landlord. Therefore, the following information is vital, especially if you haven’t yet familiarised yourself with the letting process. If you have any questions or uncertainties regarding any aspect of the letting process through VSL, please don’t hesitate to reach out to a member of our team. We are here to assist you every step of the way.

It’s worth noting that our holding deposit, equivalent to one week’s rent, becomes payable when you are informed that your new landlord wishes to advance your application to the referencing stage. Please note ALL such agreements are subject to contract. 

Referencing will commence after all potential tenants have completed and submitted their referencing application and provided the necessary Identification to complete the Right to rent checks as per legislation. After the outcome of a successful reference and upon signing your agreement, we require the outstanding balance on your first month’s rent along with your five week deposit.

The holding deposit reserves the property, subject to references and will be held for up to 15 calendar days, (or an agreed alternative date which has been confirmed in writing) and will be returned within 7 calendar days if applicable.  The holding deposit will become forfeit and will NOT BE RETURNED in the follow circumstances: You withdraw from the application after referencing has commenced; 

  • You fail to take reasonable steps to enter into the tenancy after the completion of referencing. 
  • You or anyone associated with the application fail the right to rent checks; 
  • You or anyone involved with the application supplies false or misleading statements, (factually incorrect information falls into this category, for example you fail to disclose a change to your circumstances, or your employer confirms a different salary to the one you originally supplied).  Accuracy of the information you supply is of paramount importance to avoid forfeiting your holding deposit. 
  • You fail the referencing due to your credit not meeting the minimum criteria as set out by the third-party referencing company and supplied to you with this document. 

In the event your holding deposit becomes forfeit the reason will be confirmed in writing to the email address you supplied when making the application. 

If you withdraw your application before referencing has been commenced the holding deposit will be refunded in full within 14 days. 

The Landlord reserves the right to reject your application if information comes to light during the referencing process that was not disclosed when the application was made, or if the independent referencing company state your application has been declined due to the information supplied by you and verified by them. 

If you are uncertain about the outcome of your references, it is very important that you speak with us so that you are able to withdraw your application without penalty prior to the referencing commencing. If you believe you may have detrimental credit issues, landlord reference or issues verifying your affordability that will impact negatively on your application you are advised to check this prior to proceeding.

Sourcing your ideal home within your budget

Set yourself some guidelines before commencing your search.

  • Budget Planning: Take time to create a comprehensive budget that accounts for various expenses, including utilities, council tax, personal subscriptions, and more.
  • Viewing Availability: Prioritise your time and remain flexible, as the property market is dynamic, and opportunities can pass quickly if you’re unable to attend viewings promptly.
  • Furnished or Unfurnished: Be specific about your preferences, as you may need to consider purchasing appliances and furniture. Define your needs clearly.
  • Property Preferences: Identify the characteristics you’re seeking in a property, such as its style (character or modern), proximity to schools, transportation links, beaches, parks, town centres, availability of off-street parking, garage, garden, and proximity to work, friends, or family.
  • Size and Layout: Ensure the property offers sufficient space without overcrowding, and be mindful not to overextend yourself financially. Make sure the layout meets your mobility requirements.
  • Energy Performance Certificate (EPC): Review the EPC to understand estimated running costs. Consider factors like double glazing, gas central heating, electric heating, single glazing, and insulation when budgeting.
  • Timescales: Communicate your moving timeline to your agent or landlord to manage expectations effectively. Most properties are advertised when they become available, so knowing when you can move and adhering to your current notice period is crucial as many properties let in the month, they are advertised in.
  • Pets: Determine if pets are allowed, what types are permitted, and any restrictions or covenants in the area you’re considering. Being well-prepared with pet insurances and references, when necessary, puts you in a favourable position.
  • Duration: Be clear about the length of time you intend to rent a property and be prepared to agree to the necessary term. Remember that you are legally bound to honour the terms of the contract.
  • Tenants Insurance: Never rent a property without adequate insurance coverage or sufficient financial means to cover any damage caused. While you may not need it most of the time, having insurance safeguards you in case of unforeseen events, such as loss of possessions or damage to your belongings, as well as damage to the landlord’s fixtures and fittings. It’s essential to assume responsibility for this coverage, as the landlord’s policy typically won’t cover tenant-related incidents.

Once you are clear on what you want and can afford then get searching on the portals, the agents website and in many cases now social media, sign up for automatic alerts and registering with your preferred agent giving them as much information as possible to help assist you with your move so they can get in touch as soon as something suitable comes available. Do remember that rental property moves quick and, in many cases, agents won’t have the time to ring around all their applicants there will be an automated notification that comes out in advance of the property reaching the portal that gives you a head start against anyone that hasn’t registered. Ensure you check your junk and spam filter and keep an eye on the portals every day checking in some cases twice a day for updates. 

Always exercise caution when considering agents or landlords who operate without regulation or membership in a professional body. While the allure of available options can be tempting, it’s vital to prioritise the safety and well-being of yourself and your loved ones as a tenant.

Remember that safeguarding your family’s and co-tenants’ health and well-being should be paramount. If you harbour any doubts about an agent or landlord’s qualifications to manage the property you intend to inhabit, it’s wise to err on the side of caution. Certain aspects of life are irreplaceable, and your peace of mind should never be compromised.

Conversely, if you are not comfortable with the prospect of renting directly from a landlord who may not be well-versed in the multitude of legislation they should adhere to, it’s advisable to explore other rental options. 

Arranging viewings

Once you’ve identified a few properties that align with your preferences or even just one that catches your eye, it’s essential to streamline your viewing process efficiently. Avoid wasting your time, as well as that of others, by ensuring you’ve thoroughly checked the property’s location, parking availability, type, and rent. Booking viewings should be a purposeful and informed step in your property search, considering that time is often limited for both you and the agents involved. Here are several methods to consider:

Directly Call the Agency: This is often the most effective way to reach out. It allows for a direct response, enables you to fully register your interest for other properties, and establishes rapport with your agent. Such rapport can motivate agents to prioritize finding your next home. You might even be able to schedule a viewing during the call, showcasing your enthusiasm.

Utilise the Agency’s Website or Third-party Platforms: Websites like Zoopla or On the Market typically offer a ‘Book Viewing’ link. This can be a convenient way to request a viewing and register your interest.

Email the Agency: Send an email expressing your interest and your availability for viewing.

Schedule an Appointment at the Agency’s Office: Arrange a meeting at the agency’s office if that suits your preference.

VSL strongly recommends option (1) as it provides a direct and prompt response. It also allows you to comprehensively register your details, fostering a more productive relationship with your agent. Additionally, you can often secure a viewing appointment immediately, demonstrating your commitment. Agents and landlords usually seek tenants who are actively looking and ready to move promptly unless the property isn’t available for some time. Therefore, securing your next home as soon as you need it is advantageous.

While it’s important not to feel pressured into making a hasty decision, it’s essential to be mindful of the competitive property market. There may be other interested parties vying for the same property. To position yourself favourably, ensure you have the following prepared in advance.

  1. Passport/Photographic ID
  2. Proof of residency in the form of whatever the agent accepts.
  3. A date you plan on being moved by
  4. Any questions on the property for example, how often fire alarms are tested, where’s the allocate parking, council tax band if not already displayed and any questions that will be relevant for you to know as a tenant (maybe have a list with you)
  5. Your employer/Accountant/landlord on standby to complete your reference when the request comes in with the correct contact information on whoever you need to complete the references
  6. Moving monies set aside equivalent to a 1 weeks rent, 5 week deposit amount and the first month’s rent up front.

Under the Immigration Act 2014 act you are obligated to supply certain information to be eligible to rent in the UK (right to rent documents), for further information on this click here. 

https://www.gov.uk/government/publications/right-to-rent-document-checks-a-user-guide Get ahead of the curve and be ready to rent.

Attending viewings

If you have scheduled a viewing but find yourself unable to attend or running late, it’s essential to notify the agent promptly. While viewing properties is a free service for you, it’s important to recognise that agents incur financial losses with each viewing. Agents invest time in registering applicants, coordinating viewings, travelling to and from the property, managing administrative tasks, covering fuel expenses, navigating traffic, and sometimes even incurring parking costs. Furthermore, this time spent away from the office could have been utilised with applicants who are committed to their property search. Neglecting to inform the agent of changes in your schedule could potentially result in the agent reconsidering the priority they give to your home search.

Arriving at your viewing approximately 5-10 minutes early is advisable. This allows you to assess the parking situation, get a sense of the neighbourhood (consider checking local online crime reports), gauge distances to amenities, and observe the property’s exterior condition. The exterior often serves as an indicator of what to expect inside. For example, if the building appears rundown and the windows are in poor condition, it could affect the property’s energy rating, utility costs, and your decision to proceed. If possible, approach a neighbour within sight of the property and seek their opinion on the property and the area. Keep in mind that everyone has their own perspective, and it’s your responsibility to gather facts and make an informed decision accordingly.

When the agent arrives, take the opportunity to ask any pertinent questions that are not already answered in the property listing. Be thorough in your examination, as a proper viewing typically takes around 5-15 minutes, depending on the property’s size. The agent should have allocated sufficient time for this purpose.

Check the following:

  1. Communal areas (if applicable) for its condition
  2. State of repair throughout
  3. Type of boiler
  4. Age of electrics
  5. Any items staying and the condition of them (any portable electrics will be subject to a PAT test)
  6. Sufficient number of sockets
  7. Privacy
  8. Satellite dish location and any restrictions if none.
  9. Gas appliances
  10. Condition of the décor and flooring
  11. State of the garden (if applicable)
  12. Security of the building 
  13. Adequate ventilation 
  14. What you as the tenant would be responsible for

This all might sound very obvious, but you’ll be surprised at what people miss when caught in the moment of moving and don’t read all the necessary information available to them, preparation is key to a successful home search.

Agreeing to the let

Prior to committing to the lease agreement, it’s crucial to ensure that you possess all the necessary information needed to make an informed decision. This checklist, although not exhaustive, can serve as a helpful reference to supplement the information we’ve already covered.

  1. Agreed Rent:
  2. Deposit and Its Secure Location:
  3. Holding Monies:
  4. Tenancy Start Date: (for your planning and organisation, consider asking the agent for recommendations on approved removal firms to reduce stress and possibly secure a discount. You can also refer to our dedicated removals section here and our handy move-home checklist here.)
  5. Length of Tenancy:
  6. Special Provisions/Conditions:
  7. Tenant Obligations:
  8. Utility and Supplier Information:
  9. Rent Due Dates:
  10. Guarantor Requirements: (if applicable)
  11. Tenant Contents and Liability Insurance:
  12. Consider Arranging a Second Viewing: for measurement and to inspect any agreed-upon works.
  13. Guarantor: If you required one do you have their permission to stand as guarantor? Are they aware of their responsibilities as a guarantor? Do they have sufficient income to stand as guarantor typically 36 x the monthly rent. For example a monthly rent of £1000 would mean they have to earn £36,000
  14. When Will the Remaining Balance of Monies Be Due?:
  15. Details of Agreement Signing and Key Collection: (location, date, and time)
  16. Inventory and Schedule of Condition: (confirmation if one is being compiled)
  17. What’s been agreed: where you’ve agreed to take a property on the premise that certain things will be done and come the day of move in they aren’t. You may find that you are left without utilities, there is outstanding decoration/maintenance which is the worst possible start to your new home, and you should immediately address this.

Signing the agreement

The next step in your moving process is of paramount importance, as you are on the verge of entering into a legally binding contractual agreement. This agreement necessitates your adherence to specific responsibilities outlined in the tenancy agreement, which are in place to ensure that both you and your landlord can fulfil your respective obligations.

If there are any aspects of the agreement that you find unclear or don’t fully understand, it’s imperative to raise your questions promptly. In many instances, you may have already had the opportunity to review the draft tenancy agreement and provide feedback. However, if you haven’t had this chance, it’s crucial to set aside some dedicated time to read, comprehend, and eventually sign the agreement. If any areas remain ambiguous or raise concerns, it’s advisable to seek specialised legal advice. Please be aware that your agent is not obligated to provide extensive education on the tenancy agreement, as their primary contractual responsibility is to the landlord.

It’s important to emphasise that failure to honour your obligations as outlined in the tenancy agreement may put your housing situation at risk, potentially leading to eviction. Possession-related costs can be substantial, sometimes amounting to thousands of pounds. Therefore, if you have doubts about your ability to cover rent, utilities, and other necessary expenses, it is prudent to reconsider accepting the tenancy as you will ultimately bear the consequences of any breaches.

Upon signing your tenancy agreement, you need to see sight of and/or have the following.

  1. Passed landlord gas safety certificate (if gas in the home) 
  2. Draft Assured shorthold tenancy agreement
  3. Standing order mandate with details on where to pay rent
  4. Prescribed information as to where your deposit will be located
  5. Full set of keys including any window/garage/shed keys
  6. Details on any manuals being left behind
  7. Energy performance certificate
  8. The governments ‘How to rent’ guide
  9. Any other associated certificates that relate to the property
  10. Copy of the licence (if this home is in a licensable area)
  11. Details on your property manager/landlord and who you go to for any and all issues relating to the property.
  12. Ensure you have sufficient financial means to cover you in case of burglary and accidental damage.

Once the agent has received your move in money and you have the keys, signed what you need to then you should be ready to move on your agreed move date and time subject to contract.

Moved in

Now that you’ve settled into your new home, it’s essential to revisit some key points to ensure a smooth tenancy experience. As mentioned earlier, this agreement is legally binding, and both the landlord and tenant have specific obligations outlined within it. If any aspects are unclear or if you have questions, don’t hesitate to review your agreement and seek clarification from your agent or landlord.

In accordance with your tenancy agreement, you are required to grant reasonable access to your property for the following purposes:

  1. Annual Gas Safety Certificate
  2. Quinquennial Electrical Reports
  3. Maintenance Work
  4. Routine Inspections by the Landlord/Agent
  5. Any Other Required Certifications
  6. Failure to allow reasonable access could result in various consequences, including non-renewal or termination of your tenancy or, in extreme cases, delays in essential works or certifications that could jeopardise safety.

It’s important to note that there are limits to how often your landlord or agent can access the property beyond the specified purposes mentioned above. If you ever have doubts or concerns about access requests, refer to your agreement or consider seeking specialist legal advice. While free advisory resources, search engines, and advice from friends may be helpful, they cannot substitute for specialised legal guidance, particularly in matters of contract law, where unknowingly breaching your tenancy can have serious consequences.

Maintain records of all correspondence with your agent or landlord, whether through text, email, or written communication. These records may serve as valuable evidence should you encounter any issues with a landlord or agent.

If you are fortunate enough to be a VSL tenant, please be aware that our property management team is highly responsive. However, it’s important to remember that the ultimate decision regarding repairs lies with the landlord, as we are not the legal owners of the properties we manage. We offer an online maintenance reporting portal for swift issue reporting, ensuring prompt communication with both the landlord and contractors that can also be found here: https://votta-maintenance.10ninety.co.uk/

At VSL, we place great value on our landlords and tenants. Nevertheless, it’s essential to recognise that property managers are human beings with feelings, even though their role can be challenging and often thankless. We encourage you not to direct your frustrations toward the person trying to assist you. Collaborate with them, exercise patience and understanding, and your tenancy will likely proceed smoothly. Remember, there may be instances when you disagree with your property manager, but rest assured they undergo rigorous training to handle various situations and make informed decisions. While social media and online forums can be sources of advice, they often provide biased opinions based on limited information. It’s advisable to rely on your tenancy agreement, the ‘How to Rent’ guide, and the literature provided to you, rather than solely depending on online sources for guidance.

Your tenancy

As earlier identified, this agreement is legally binding and there are expectations on both the landlord and tenant to perform the duties outlined in the agreement. If you are ever unsure on anything then go back and re-visit your agreement and if you have questions ask your agent/landlord.

As per your agreement you will be required to allow reasonable access to your property for the following:

  1. Annual gas safety certificate
  2. Quinquennial Electrical reports
  3. Any maintenance work required
  4. Routine inspections by the landlord/agent
  5. Any other outstanding certification that’s required by your tenancy

Failing to allow reasonable access could result in your tenancy not being renewed, brought to and end or even injury loss of life for essential works/Certifications.

There is a limit as to how often your landlord or agent can attend the property outside of the above remit, if you are ever unsure of whether or not something isn’t right then re-read your agreement or seek specialist legal advice. Although many people choose free advisory organisations, search engines or even the advice of friends this can never be fully relied upon and in many cases can prove more detrimental than beneficial. Specialist advice is essential when it comes to contract law as you could unknowingly be in breach of your tenancy.

Be sure to keep any and all correspondence with your agent/landlord via text, email or writing because you may need to later rely on this as evidence should you fall victim of a rogue landlord/agent. 

If you are fortunate enough to be a Votta Sales and Lettings then our property management team are very responsive, however the ultimate decision to agree repairs is the landlords, we are not the legal owner of the properties we manage and therefore only have so much authority to act until we hear from the landlord to agree works. We have an online maintenance reporting portal which allows a swift report on the issue involved that gets sent to the landlord and contractor as soon as it’s able to be dealt with here: https://votta-maintenance.10ninety.co.uk

Votta Sales and Lettings value its landlords and tenants but ultimately the wellbeing of the team is of vital importance because despite having a difficult job of property management, property managers are still human beings and have feelings, therefore we advise not to take out your frustrations on the person thats trying to help you. Work with them, be as patient and understanding as they are with you and the your tenancy will run as smooth as it possibly can, say what you mean but don’t be mean when you say it. 

Tenants insurance

As mentioned earlier, tenants’ insurance is a topic often overlooked, yet it bears significant importance. Unfortunately, there have been distressing instances where tenants mistakenly believed that their landlord’s insurance would cover their belongings and liability. However, this is never the case. As a tenant, you bear responsibility for yourself and your possessions; the landlord’s insurance does not extend to cover tenant belongings or liabilities for accidental or malicious damage.

In the unfortunate event of theft, damage, or loss of your personal belongings, without proper tenants’ insurance, you may find yourself in a situation where your losses are irrecoverable. What you once took for granted could become an overwhelming and unimaginable loss due to a lack of financial protection.

Tenants’ insurance offers comprehensive coverage for a modest monthly premium, including:

Damage to the Landlord’s Property: This coverage allows you to address damage you may inadvertently cause to the property, such as replacing damaged fixtures, fittings, or carpets without incurring excess premiums.

Protection for Valuable Belongings: It safeguards valuable items like televisions, laptops, bicycles, and jewellery.

Accidental Damage: Coverage extends to any accidental damage within the property that is not your fault, as well as damages resulting from such accidents.

As a responsible tenant, it is your obligation to have the means to cover any financial losses that may arise as a consequence of your actions, inactions, or breaches of the tenancy agreement. Failure to do so could result in your landlord pursuing legal action against you for damages, a situation best avoided.

We trust that you have found this whistlestop guide insightful for your upcoming tenancy journey. To stay informed about news that directly affects tenants, we recommend following Propertymark’s guidance, as we are a proud member of this professional trade body https://www.propertymark.co.uk

Rebecca Booker
Rebecca Booker
09:17 19 Dec 22
My partner and I have been letting our property through Votta Sales & Lettings for a number of years now. Sam and David do an absolutely wonderful job for us - Sam is a real breath of fresh air -efficient, capable and... really helpful. David is always on top of the latest news/issues affecting Landlord and tenants alike and I wouldn't want to let through anyone else. Highly recommended.read more
Philip Halpin
Philip Halpin
17:37 16 Dec 22
We recently made the move from Essex down to the Kent Coast. Our experience of using Votta was exceptional. They were professional from start to finish. Stephen Wheeler gave us excellent service and kept us informed... throughout. He made a quick move effortless and and I would have no hesitation in recommending Votta.read more
andrew blake
andrew blake
19:53 28 Nov 22
Looked after superbly right from the beginning of the process. I haven't been in the rental market for 30 years and was surprised by how much more rigorous every step is now !We were were very happy in all of our... dealings with Votta from viewing (on Stephen's day off) to contracts, moving in information package and follow up support. They found us a beautiful property that we hope to be in a for a few years.Thank you Stephen and Sam and all the teamread more
Michele Mizen
Michele Mizen
19:51 23 Nov 22
We've been with Votta for several years now and can say the current team which includes Samantha, Stephen and of course David, are fantastic! Extremely proactive with sales and quick to respond to any issues that may... arise with our rental properties. A very professional team and we have no hesitation in recommending them.read more
Lois Burrill
Lois Burrill
11:41 10 Nov 22
Votta have been nothing but amazing! We have been in our rental just under a year and we couldn’t be more happy with the service we have received from Votta.Stephen was incredible, he was so helpful and considerate, he... eased any anxiety we had being first time renters! Samantha is absolutely amazing, any concerns, queries or issues you have she is always there to help and gets things sorted so well, she always goes above and beyond! Could not fault votta or the service they provide!read more
Tom Gadd
Tom Gadd
08:55 02 Oct 22
I originally gave a simple one star review with no description as it's very difficult to summarise all the issues my family had with the property Votta rented to us.To break it down:There was an electrical fire... caused by a leak.The boiler broke down about a week into living at the property.A radiator burst.The shower didn't have hot water for months.The shower leaked and destroyed the wall below.The paintwork done prior to moving in left paint droplets everywhere.It took them over a week to find alternative accommodation for us after the fire.They promised us they would pay for a cattery for our cats post fire and then went back on this.Anyway the owner of Votta pathetically asked me to change my review to five stars and post this review...Yeah his head is very far up his rear end."My family and I moved into our house in Dover earlier this year and we were plagued with issues. This property had never been rented before and since moving in there were numerous repairs that cropped up. Despite the issues we had we could not fault the team at Votta, from the moment Stephen showed us the property through to move in, especially Samantha who went above and beyond to not only respond to every email and phone call within a timely manner but when a fire broke out in the house she was on hand to contact the landlord and contractors to arrange repairs as soon as possible and not only that, helped us get the accommodation for my family and my pets. This is something no agent is contracted to do for tenants but they did it not only on our behalf but the behalf of the landlord who wasn’t responsive enough by our standards. We admit there were occasions where we were so frustrated by the situation and Samantha took the brunt of that but maintained professionalism at all times despite the anxiety we undoubtedly caused her, however she put us above any other tenant or landlord on their books and selflessly spent hours on the phone to the insurance company, landlords, contractors and our temporary accommodation. There was nothing more we could have asked of Samantha in a time that was incredibly stressful for everyone.”read more
Thom Garsia
Thom Garsia
17:14 13 Sep 22
Had a wonderful experience looking for my current place with the help of Stephen. During the search he was really helpful and honest about the suitability of the places we viewed, and then kept me regularly updated... throughout the process of securing my current flat. Altogether it took a lot of the stress out of moving, and I would recommend them.read more
Mikaela Theocharidou
Mikaela Theocharidou
20:22 07 Sep 22
Would totally recommend Votta Sales & Lettings to anyone who is looking for their new home. Stephen was very polite and professional, knew exactly what I was looking for, and was able to find me my dream flat in a... matter of days. Always available to answer my questions, and made moving less stressful.read more
Hiromi Nzomo
Hiromi Nzomo
20:17 07 Sep 22
I 'm super grateful for Votta, Mr Wheeler was an absolute God send! I was desperate to find a place I liked and he really came through for me. He kept me informed every step of the way as I am a first time renter which... was just invaluable to me.read more
Lou-Ann Lauwrens
Lou-Ann Lauwrens
16:25 22 Jul 22
Working with Votta Sales and Lettings has been an absolute pleasure. I have found the client relationship team to be excellent to work with - They are prompt at replying to messages or addressing any concerns/queries. I... highly recommend working with this agency.read more
Rory Donohue
Rory Donohue
15:56 23 May 22
Stephen was a fantastic help to me relocating to my new home. Every stage of the letting process was dealt with promptly and professionally. Easily the best letting agents I've had the pleasure to deal with. I would be... delighted to deal with Votta again.read more
Ellie Harmes
Ellie Harmes
12:19 14 May 22
Stephen from Votta helped me and my partner move into our gorgeous seaside flat! We couldn’t have asked for a better letting agent, Stephen really went above and beyond for us always instant replies with emails and even... travelling down to us several times in one day to complete our move! Couldn’t speak highly enough and we are very grateful with how helpful Stephen was our entire time. Many thanks Stephan and Votta team!read more
Josh Galvin
Josh Galvin
13:05 13 May 22
I would highly recommend Votta for their amazing and professional customer service. The entire process was quick and easy and any queries we had were answered promptly. Many thanks to our agent Stephen for a quick and... stress free service!read more
Macauley Sullivan
Macauley Sullivan
20:36 30 Mar 22
My partner and I have been absolutely blown away by the service we’ve received from Votta. Specific mention to Stephen Wheeler in Lettings, what an incredible asset to the company. Went well out of his way for us from... start to finish, kept us constantly up to date and managed our expectations perfectly. I wouldn’t hesitate to recommend Votta Sales & Lettings to anyone and will definitely be back to use them again in the future.read more
Tom Harrison
Tom Harrison
16:28 29 Mar 22
Votta lettings helped me let my first property and were professional, supportive and gave good constructive advice throughout. Their communication was also very good as they contacted me at every stage of the process... and I never had to wait long for a response if I was contacting them. If I could give them 6 stars I would!read more
Adam Grasby
Adam Grasby
18:28 18 Mar 22
David at Votta Lettings manages two properties for me. I am really happy with the service I receive as I found I didn't have time to manage it myself. They have made the whole process stress free. They are extremely... thorough and go above and beyond. I would like to mention Samantha and Stephen who I normally deal with and give them special praise as I think they are an asset to the company.read more
Lucy Winton
Lucy Winton
08:38 16 Mar 22
Stephen at Votta was amazing! After a few bad experiences with other letting agents in the area we found a property that we loved with Votta and we put our application forward and within 2 & 1/2 weeks we have now moved... in! It was a very easy straightforward process and was kept up to date throughout! 100% recommend! Thank you Stephen & team!read more
19:54 06 Feb 22
An absolutely amazing service from the team, initially spoke to Beth about having a house valuation, she was very helpful and quickly set up an appointment for me with Paul. Paul was easy to talk to and answered lots... of my questions with in depth knowledge. Like he promised he emailed me a copy of the valuation later the same day. Quite pleased with how efficient and lovely they all were.read more
Robert Scully
Robert Scully
17:18 31 Jan 22
We had already let a property with David Votta when he was working in a local agency and were very impressed the service he provided.We were aware that he had started his own agency, so when we needed a letting agent... we went straight to Votta Sales and Lettings. They provide a first class service, explaining how they will market the property , their fees and vetting processes. They move fast, getting the property marketed with stunning photos and full description. They quickly found the perfect tenants for our properties. The inventory they provide is extensive leaving no doubt as to the condition of the property when the tenants take possession. The whole process when letting a property with Votta Sales and Lettings is professional and stress free from start to finish.read more
Jade Greenwood
Jade Greenwood
09:47 27 Jan 22
I've dealt with Paul and his team on several occasions now and every time has been a joy. Customer service is second to none and would 100% recommend them. looking forward to dealing with them again in the future.
Laura Rattenbury
Laura Rattenbury
17:03 06 Dec 21
I contacted Votta sales for some advice regarding a house valuation. They were quick to reply, professional and approachable. Paul came round within a few days of initial contact and valued my home. He made me feel at... ease, was friendly and very knowledgeable about the local market.read more
Jack Gardener
Jack Gardener
15:06 28 Nov 21
Of all the Estate agents I have been dealing with on my journey to exchange and completion, I felt that for once we were dealing with a candid and honest company which was happy to sail against the usual flow of estate... agents. Beth was professional and ready to hear all aspects of my search for a home. She deal with my offer immediately and as soon as it was accepted stopped viewing and made me feel secure. As the paperwork and bits dragged on she contacted me weekly! Even if it was to say not much has happened. It makes a buyer feel part of the sale. All done now thank you Bethany and Paul.read more
Rowena M
Rowena M
13:31 17 Nov 21
I cannot thank Stephen enough for all of his help in the last few weeks in renting out my property.From start to finish, Stephen hit the ground running,working tirelessly with excellent communication along the way,... getting above market rate through his excellent negotiation skills whilst also making the process very seamless which I appreciated. Stephen is very honest and something every landlord appreciates knowing that their property manager has their best interests in mind.I highly recommend Stephen to any investor looking at seeking a solid, professional property manager and protecting their investment.read more
Lauren Platt
Lauren Platt
20:33 12 Nov 21
When we were looking to sell our property, we reached out to 3 different estate agents in the local area. We met Paul from Votta and were really impressed with his honesty and friendliness. He wasn’t pushy (unlike some... of the other agents) and was realistic in the pricing of our house.Paul arranged for photos to be taken quickly after our initial meeting and a few days later we had sold our house. Paul was extremely flexible when it came to arranging phone calls and visits to the property - as we both work late we thought we would have to restrict everything to weekends but Paul made everything fit with our work schedules during the week. Nothing seemed like too much trouble.Our sale ended up taking a lot longer than needed but throughout the whole process, Paul was brilliant. We definitely made the right choice in going with Votta and would 100% recommend them. Thank you so much Paul!read more
Jennifer Hooper
Jennifer Hooper
14:42 10 Nov 21
Having rented through a number of different estate agents in previous years I have found Votta to be the best. My agent Stephen was very helpful, conscientious and prompt with all communications which made the whole... process much less stressful than it can sometimes be. I would highly recommend Votta for their personal and professional service.read more
Adele Sargent
Adele Sargent
16:12 09 Nov 21
Myself and my partner have recently let a property with Votta Lettings, and there is not one constructive thing to say. We were lead through the process by Stephen. He is always on the ball, organised and super... friendly, and always made time for us despite our busy work schedules. Was always a joy to hear from him. Stephens professionalism is also a reflection of the whole team. We are still in the moving-in stage and property manager Samantha has been very helpful with our questions with quick response times and quick results. She got in touch very early on, made sure we were okay and is always keeping us informed.This team proves to be very reliable and we want to thank you for all your help so far.read more
Clarissa Will clocks
Clarissa Will clocks
20:26 21 Oct 21
As it was my very first time moving into my own place, Stephan really made it less stressful for me. Stephan answered any questions I had to his absolute best knowledge and to keep my mind at ease. Kept me updated with... the process of my references. Couldn’t of asked for a more professional experience. 🙂read more
Georgia Wilshaw
Georgia Wilshaw
18:23 21 Oct 21
A really good experience with with the move, we viewed a few flats with Votta. Stephen Wheeler was a great estate agent to work with to find such a great flat to fit everything we needed. I would recommend Votta Estate... agents. Stephen always responded to emails, phone calls and any query’s in good time. I work Monday to Friday and found it difficult to fit in times to view flats and Stephen was really accommodating of this. He was very professional and made the move very smooth. Very happy to have moved with the support of Votta.read more
Becki Toghill
Becki Toghill
06:53 09 Oct 21
Buying our home through Paul was as stress free as buying a house can be. He kept us updated and chased things when required, and always in a friendly and helpful manner. I would happily use Votta to buy or sell... property in the futureread more
Jess Mcilwraith
Jess Mcilwraith
12:04 28 Sep 21
I know I am a day early to getting into our new house, but I want to say a massive thank you to Paul. He has been absolutely amazing from the day he came and gave our house a valuation to the day we exchanged contracts.... Nothing has ever been too much trouble even though it has probably been the busiest time of his life getting homes sold and completed before the stamp duty rise. He made us laugh from day 1 and made us feel comfortable and at ease. Whatever problems we have had along the way he has sorted or put our minds at rest within 24hrs. Tomorrow we get our dream home and say goodbye to our home that we have made some amazing memories. Thank you so so much Paul, we honestly appreciate everything you have done. Your amazing at your job keep up the good work and see you tomorrow ????.Kelly and Digger xread more
Pamela Hughes
Pamela Hughes
01:43 21 Sep 21
I cannot praise this company enough. They worked tirelessly as a team through the sale and conveyancing of our property from beginning to end. Nothing is too much trouble, always at the end of the phone going way over... and above to make the journey as easy as possible. They actually performed better than any solicitor to reach completion. Cannot thank Paul and his team enough, I will recommend and use again in the future.read more
Erin Mai
Erin Mai
08:17 19 Aug 21
As a first time buyer, I had no idea what I was doing. Paul and his wife at Votta made the whole process straight forward and they were so positive and kind that I felt reasonably relaxed throughout. I can't thank them... enough! Highly recommend Votta, great agents, you will feel relieved in using them!read more
Janet Pearson
Janet Pearson
17:29 19 Jul 21
Paul was so professional and nothing was too much bother for him to find out or chase. He made contact regularly, liaising with my selling agent and keeping me informed with up dates with purchase.Paul was always... cheerful and positive, even at the stressful moments and he handled the situation in a calm, polite snd effective manner.I would really recommend using this agent.. they care about the person, supporting and guiding through what is considered to be one of the most stressful events one would experience in life.Thank you so much Paul for your support and fir making the journey a more pleasant experience.Janetread more
Sue Giardina
Sue Giardina
17:14 15 Jun 21
Stephen was very professional, helping us knowing we hadn’t rented before. He was patient and answered all our questions competently. Stephen was easy to talk too and he enabled us to find a wonderful home which we are... now enjoying. Thank you Stephen and I would certainly be recommending you and Votta for your excellent service.read more
Beth Addley
Beth Addley
17:10 15 Jun 21
After being turned down by so many other companies due to my partner being deployed we thought there was no hope in finding our first home … Until we met Stephen! He was the light at the end of our tunnel and made the... entire process easy and flexible around us!From the viewing to signing the last piece of paper work it was simple and easy … Stephen was there every step of the way and answering my endless questions without a fault.I would highly recommend Votta sales company and working with Stephen especially if you are finding your first home!read more
Lauren Bean
Lauren Bean
07:08 19 May 21
I have recently used Votta Sales and Lettings to acquire a flat to rent and the experience was made extremely easy, swift and stress free. I met Stephen at the flat, he showed me around, gave me all the info I needed... and 2 weeks later he handed me the keys. Throughout the whole process he was easy to get ahold of, dealt personally with every query and phone call or email, and was overall just a lovely person to deal with. 100% would use Votta for any future property ventures.read more
Charles Ohanwe
Charles Ohanwe
16:20 18 May 21
From start to finish, it was a wonderful experience. Not only was Mr. Wheeler professional but we found him nice, friendly and so easy to talk to. At a point it started feeling like we've known him for ages. He made us... very comfortable from day one up to the point of moving into the property. We are happy to have worked with Stephen in this process and will recommend him and Votta Sales and Lettings any time, any day. Thanksread more
Tom Gavriel
Tom Gavriel
16:10 18 May 21
Stephen was excellent throughout our move. I’ve since recommended Votta to several friends.When we viewed our property we loved it straight away but could also tell we were in good hands with finally an honest and... professional estate agent. You can’t even compare other local big name estate agents to the experience you have with Votta.Everything they’ve done so far has been perfect and the property we’ve moved into is of really good rental standards. (It actually looked better in person than in the photos).On the day of our move we had a few problems which were managed under pressure very very well by Stephen and the team. We were extremely stressed about getting the keys on time but they ensured this happened.Couldn’t recommend more! Best customer service from an estate agent we’ve had in 6 years of renting.read more
Sian Cameron
Sian Cameron
16:58 27 Apr 21
As a first-time buyer, I would highly recommend Votta, they made the process far less daunting/stressful than it could have been, especially when I had issues during the process (unrelated to Votta). They're a friendly... and responsive company with fantastic customer service. Paul is very approachable, easy to contact and worked around my schedule where possible. He has the patience of a saint, never making me feel uncomfortable when asking him multiple questions and always seeking an answer in a timely manner. He gave advice where appropriate but never in a way that felt like he was pressure selling. I would absolutely recommend using Votta to friends or family!read more
Jessica Midgley
Jessica Midgley
17:56 24 Apr 21
Our buying process was smooth from start to finish. We are first time buyers and couldn’t have asked for a better estate agent. Really friendly and accommodating! Would definitely recommend and use in future if we ever... needed!read more
anthony turner
anthony turner
21:51 14 Apr 21
Paul quickly visited the property after I contacted him about putting it on the market. The valuation and advertising was spot on. Viewings were carried out effectively and covid safely. He fed back after each visit and... discussed offers made honestly. Things moved to completion efficiently. He worked well with the solicitor when needed. Great personality.read more
S Wing
S Wing
06:28 29 Mar 21
We sold our property last August with Votta, from the very start Paul was very professional, helpful and a pleasure to deal with. We had numerous issues with our buyer and every step of the way Paul was exceptional. ... He answered every query extremely quickly and never once made us feel like we were a burden. He went above and beyond in the last few weeks leading upto completing, there is no way we would of completed in time if it hadn't been for his, hard work and dedication. I would absolutely recommend Paul and his team to anyone.read more
Ree Taylor
Ree Taylor
13:44 09 Mar 21
What a great estate agents. Really honest and competent. Wouldn't use any other agents but these now. Paul was a star, he made sure we only had real buyers view so we weren't wasting our time and never rushed a viewing.... We were made to feel valued as customers and not just a property with a commission at the end. Great service from start to end.read more
Janet McGlade
Janet McGlade
13:43 09 Mar 21
A genuinely open and honest estate agency who care. We started the sale process with a different agent and the difference in service when we moved to Votta was huge. Votta take the time and patience to get things right.... They only allow buyers to view if they are ‘ready to go’ and don’t rush the viewings.Anyone looking for a competent, knowledgeable and honest team to walk them through a sales or buying process will be hard pushed to find another agent that match Votta.Thank you!read more
Lorna Brankin
Lorna Brankin
10:37 09 Mar 21
Purchased a property through Votta and the service was amazing! Very professional and efficient at all times and Paul was excellent in responding to queries and chasing solicitors when needed always going over and... beyond. The service received was faultless and I couldn't of wished for a better experience.read more
Evie Taylor
Evie Taylor
16:28 05 Mar 21
David and Lisa at Votta lettings are brilliant. As far as letting agents go, this agency is like no other. They listen, they care and they resolve issues. I can't recommend them highly enough. You will be in safe and... caring hands if you rent via Votta.read more
Ruby Harlow
Ruby Harlow
22:10 17 Feb 21
We were very impressed with how efficient Steven was in dealing with our enquiries. He made the process an easy and enjoyable experience. Nothing was too much trouble. Steven remained professional but delivered a... personable service and we really felt that he understood what we were looking for in a property. We could not be happier with the flat we are in and we could not be more grateful to Votta. Thank you!read more
Poppy Britcher
Poppy Britcher
21:03 16 Feb 21
We had a great experience with Votta, especially thanks to Stephen. He went above and beyond and got us our flat relatively quickly in a difficult time to rent. He was a lovely guy and really provided a great and... personal service, really making you feel like you’re his only clients. Thanks again, we’re very happy in our new home, made as stress free as possible by your help!read more
Angie Valinoti
Angie Valinoti
15:42 16 Feb 21
We recently moved home with Votta, Stephen handled everything from the word go! Each email we sent he responded at lighting speed, even after office hours. He made the entire process hassle free and this made a huge... difference. 10/10 all round!read more
Jayne Wright
Jayne Wright
23:41 15 Feb 21
Helpful, friendly and honest. Stephen has rare qualities in the estate agent world he is straight talking and trustworthy. A great representative of his company. Does what he says he is going to do and makes the process... relaxed and easy.read more
Dannielle Metcalfe
Dannielle Metcalfe
10:20 08 Jan 21
We purchased our first home through Votta and the service we received was efficient and professional. Calls and messages were responded to efficiently and they made every effort to keep us updated on our purchase and... chase up solicitors when it was needed. They made the process as smooth and as easy as can be. 100% would recommend.read more
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