At Votta Lettings we pride ourselves at always being ahead of the curve in relation to legislative changes that impact landlords and tenants, this means we can guide both parties into successful, lasting tenancies. We endeavour to start the tenancy off on the best foot and then have as smooth as possible tenancies so that both landlord and tenant’s relationship is a harmonious one that works well. This all starts with being honest and open from the outset, which sounds hard to believe but has led to success for David Votta who has built a reputable brand he is happy to put his name to. This comes with a promise…

We advise our tenants of what’s expected and what’s ahead, for example many agencies over the years have capitalised on tenant fees (which are necessary to cover costs), however some unscrupulous agents have charged far too much than they should and have been seen as profiteering. As an outcome of this the government have banned fees to tenants on 1st June 2019 which will have a negative, ripple effect on tenants. There will be raised rents to cover the landlords additional fee’s and undoubtedly a lack in maintenance from non professional landlords/agents to name a few negative impacts. The new legislation doesn’t benefit the very people it’s designed to help, in fact it’ll cost tenants more over the lifespan of the tenancy. See the fee ban diagram. The government have also started the consultation process on removing the section 21 notice which again will negatively impact tenants. We felt our fees at Votta Lettings were more than fair and despite the removal of them we’ll still provide our tenants with an excellent service that will make you want to share your experiences with everyone.

We pride ourselves on being an independent family run business that has some of the best connections in the industry, so if you’re a tenant concerned about using a smaller, not so corporate agent you have nothing to worry about. Not only will you be looked after and listened too but you’ll have the assurance that your tenancy is in the best capable hands. See links below to our affiliations:

Move in monies

You are about to enter a legally binding relationship with your new landlord so the following information is important.  If you are unsure of any aspect of, or issues related to the process you are about to commence please do not hesitate to ask a member of the Votta Residential Lettings team, who would happy to help you. Please initial each page and sign where applicable. 

Our holding deposit is equal to one weeks rent and this becomes payable upon you being advised that your landlord wishes to proceed with your application to the referencing stage, please note ALL such agreements are subject to contract.

Upon signing your agreement we require the outstanding balance on your first months rent along with your five week deposit.

The holding deposit reserves the property, subject to references and will be held for up to 15 calendar days, (or an agreed alternative date which has been confirmed in writing) and will be returned within 7 calendar days if applicable.  The holding deposit will become forfeit and will NOT BE RETURNED in the follow circumstances:

  • You withdraw from the application after referencing has been commenced;
  • You fail to take reasonable steps to enter into the tenancy after the completion of referencing;
  • You or anyone associated with the application fail the right to rent checks;
  • You or anyone involved with the application supplies false or misleading statements, (factually incorrect information falls into this category, for example you fail to disclose a change to your circumstances, or your employer confirms a different salary to the one you originally supplied).  Accuracy of the information you supply is of paramount importance to avoid forfeiting your holding deposit.
  • You fail the referencing due to your credit not meeting the minimum criteria as set out by our third party referencing company and supplied to you with this document.

In the event your holding deposit becomes forfeit the reason will be confirmed in writing to the email address you supplied when making the application.

If you withdraw your application before referencing has been commenced the holding deposit will be refunded in full within 14 days.

The Landlord reserves the right to reject your application if information comes to light during the referencing process that was not disclosed when the application was made, or if the independent referencing company state your application has been declined due to the information supplied by you and verified by them.

If you are uncertain about the outcome of your references it is very important that you speak with us so that you are able to withdraw your application without penalty prior to the referencing commencing.   If you believe you may have detrimental credit issues, landlord reference or issues verifying your affordability that will impact negatively on your application you are advised to check this prior to proceeding. 

Advice on finding your next home

The private rented sector is fast becoming largest proportion of the housing market. It wasn’t so long ago that many desired to own their own homes, however renting is now the way forward for many people allowing a huge amount of flexibility for those that are quite transient with job locations, studying or any other reason where you require the ability to move in a relatively short period of time without the added stress of home ownership.

Renting isn’t quite as easy as checking into a hotel however this snapshot will give you a little insight on what to expect when your new home search begins.

Sourcing your ideal home within your budget

Set yourself some guidelines before commencing your search.

  • Budget planner (See attached) factor in costs for utilities and your personal subscriptions etc
  • When can you view
  • Furnished or unfurnished (be specific ion what you want as you may need to factor in buying fridges/washing machines etc
  • What are you looking for in a property character/modern
  • Number of bedrooms
  • Open plan/separate living space
  • Check the EPC on the property to estimate your costs. Factor in double glazing, gas central heating into your running costs
  • Need to be close to transport links
  • Off street parking
  • Garage
  • Timescales (your agent needs to know this in order to prioritise your move and set expectations)
  • When will that property be available to move into
  • Close to work
  • Close to local beaches/parks/countryside/hobbies/family
  • Pets allowed
  • How long do you want the tenancy for
  • What would you like included in your next home
  • Outside space, garden/balcony/communal area
  • Place to store bikes/equipment safety if on a development

Once you are clear on what you want and can afford then get searching on the websites and registering with your preferred agent.

Never use an agent that’s not regulated or is not a member of a professional body, many tenants are drawn to cheaper fees and saving money but often it works out cheap for a reason. Even if the property you love is with that agent, tread very carefully because there are rogue landlords and agents out there that quite simply don’t not understand their legal obligations and will cut corners. See the next section on Viewings.


Once you’ve singled out a few properties that you’d like to view or just the one whatever meets your needs make sure you try and club them together and as soon as possible. There are couple of ways to do this.

  1. Email the branch directly
  2. Use the website or third party website like Rightmove, Zoopla, On the market etc and select the book viewing link
  3. Pick up the phone and contact the branch itself

Personally I would always recommend option (3) as you get a direct response, you can fully register in general for any other properties, build rapport with your agent so they are more encouraged to find your next home and you can normally get something booked in there and then. This shows your motivation, agents and landlords will require you to move and been an actively looking tenant immediately unless there are ones coming up that wont be ready until further down the line. Then you can secure your next home as soon as you need it.

Remember don’t feel pressured into making a decision on your next home, its got to be a well thought out and planned choice, just be mindful that it’s a very buoyant market and the chances are there are a few other people interested in the same property who you’ll possibly be up against so get yourself in pole position by having the below ready in advance.

  1. Passport/Photographic ID
  2. Proof of residency in the form of whatever the agent accepts
  3. A date you plan on being moved by
  4. Any questions on the property for example, how often fire alarms are tested, where’s the allocate parking, council tax band if not already displayed and any questions that will be relevant for you to know as a tenant (maybe have a list with you)
  5. Your employer/Accountant/landlord on stand by to complete your reference when the request comes in with the correct contact information on whoever you need to complete the references
  6. Readily available tenancy set up/administration fees

Under the Immigration Act 2014 act you are obligated to supply certain information to be eligible to rent in the UK (right to rent documents), for further information on this click here. https://www.gov.uk/government/publications/right-to-rent-document-checks-a-user-guide

Next step is Viewing stage

Viewing stage

It’s always good to get to your viewing around 5-10 minutes early just to ensure the area meets your expectation in regards to parking, anti social behaviour from the locals (check your local online crime report), neighbours, distances and the condition from the front. The look of the exterior is always a good indicator as to what’s to expect. If the building is tired and windows are in poor condition then that’s something you’ll need to address as it’ll affect your decision and possibly the energy rating and your cost of bills. If you can find a neighbour in eyeshot try and get their opinion in the property/area.

When the agent turns up be sure to ask any and all relevant questions that you don’t already have the answers to. Have a really good look around, usually it takes around 15 minutes to do a proper viewing and take it all in dependant on the size of the property and the agent should have allowed sufficient time for this.

Check the following:

  1. Communal areas if applicable for its condition
  2. State of repair throughout
  3. Type of boiler
  4. Age of electrics
  5. Any items staying and the condition of them (any portable electrics will be subject to a PAT test)
  6. Are there sufficient sockets?
  7. Is there an Ariel and is there a dish up?
  8. Gas appliances
  9. Condition of the décor and flooring
  10. State of the garden if applicable
  11. Security of the building

This all might sound very obvious but you’ll be surprised at what people miss when caught in the moment. See the next step Agreeing to the let

Agreeing to the let

Be sure that before you agree to the let you are fully armed with all the information you require to make an informed decision which mirrors some of the previous information we’ve been through already.

  1. Agreed rent
  2. Deposit and where it’ll be located
  3. Fees (if any) pre, during and post tenancy
  4. Tenancy start date in order for you to take leave from work and get organised with boxes etc… (ask your agent if they can refer an approved removal firm to alleviate the stress for you, sometimes you may even be able to get a discount.
  5. Length of tenancy
  6. Special provisions/conditions
  7. Your obligations as a tenant
  8. Who the suppliers are
  9. Rent due dates
  10. Will you need a guarantor?
  11. Tenants contents and liability insurance Tenants insurance
  12. Arrange a second viewing to perhaps go and measure up and see what agreed works have been done.

There are often situations where you’ve agreed to take a property on the premise that certain things will be done and come the day of move in they aren’t. You may find that you are left without utilities, there is outstanding decoration/maintenance which is the worst possible start to your new home.

Signing the agreement

A very important part of your moving process as you are about to enter into a legally binding contractual obligation where you must adhere to certain responsibilities under tenant like manner and honour those obligations. If for whatever reason there’s anything you do not understand then you need to raise questions as soon as possible. In many circumstances you will have already read the draft tenancy to make comment on but if you haven’t then you need to sit down and have some quiet time in which to read, digest and sign your agreement. 

PLEASE NOTE that should you fail to honour your obligations as set out in your tenancy you could be at risk of being served notice at the earliest point in order for the landlord to regain possession. Possession costs can be quite considerable therefore should you feel you cannot afford the rent along with utilities and various other outgoings then you should not agree to take a tenancy.

A landlord has their own obligations in which they must adhere to and consequences should they fail to maintain that obligation.

Upon signing your tenancy agreement you need to see sight of and/or have the following.

  1. Passed landlord gas safety certificate
  2. Assured shorthold tenancy agreement
  3. Standing order mandate with details on where to pay rent
  4. Prescribed information as to where your deposit will be located
  5. Full set of keys including any window/garage/shed keys
  6. Details on any manuals being left behind
  7. Energy performance certificate
  8. The governments ‘How to rent’ guide
  9. Any other associated certificates that relate to the property
  10. Details on your property manager/landlord and who you go to for any and all issues relating to the property.
  11. Ensure you have adequate specialist insurance in case of burglary and accidental damage

Once we have received your move in money and you have the keys you are ready to go! You may be heading to the property by yourself, accompanied by us or a third party for check-in.

Now you are Moved in

Moved in

Now that you are moved in you’ll need to double-check the following:

  1. The utilities are switched on
  2. If you haven’t already then now is time to notify the utility companies that you have moved in and the meter readings
  3. Contact the local council for council tax
  4. Set up your sky/broadband packages if you haven’t already or if the property doesn’t come with this
  5. Organise parking permits if applicable
  6. Get a mail redirection in place so that you can receive your mail and update those companies as to your new address
  7. Notify your bank of change of address along with any other companies/clubs you belong to. Make a generic template letter that can be adjusted accordingly and send them out
  8. Drivers license update (if applicable)
  9. Hospital/GP… insurance companies…the list goes on
  10. Check your inventory and schedule of condition as you may have some time to comment on any inaccuracies on it.
  11. Check the property over and ensure everything is as it should be

Congratulations you are moved in! Make sure you have your landlord/property manager’s number saved into your phone in case you need to contact them.

Move on to Your tenancy

Your tenancy

As we earlier identified this agreement is legally binding and there are expectations on both the landlord and tenant to perform the duties outlined in the agreement. If you are ever unsure on anything then go back and re-visit your agreement and if you have questions ask your agent/landlord.

As per your agreement you will be required to allow reasonable access to your property for the following:

  1. Annual gas safety certificate
  2. Any maintenance work required
  3. Routine inspections by the landlord/agent
  4. Any other outstanding certification that’s required by your tenancy

There is a limit as to how often your landlord or agent can attend the property outside of the above remit, if you are ever unsure of whether or not something isn’t right then re-read your agreement or seek specialist legal advice. Although many people choose free advisory organisations, search engines or even the advice of friends this can never be fully relied upon. Specialist advice is essential when it comes to contract law as you could unknowingly be in breach of your tenancy.

Be sure to keep any and all correspondence with your agent/landlord via text, email or writing because you may need to later rely on this as evidence should you fall victim.

Tenants insurance

Tenants insurance is something that’s not talked about enough and there have been some horrific situations where tenants believed that all their possessions and liability were covered by the landlords insurance, but this is never the case. As a tenant if you get burgled, damage or lose your possessions then you stand no chance of getting the money back and what you took for granted then becomes an unimaginable loss.

Tenants insurance can cover an array of things for a small monthly premium.

  • Damage to the landlords property (for example you could damage the carpet and get it replaced like for like or old for new under your policy without excess premiums or any other fixture and fitting that was deemed damaged by yourself)
  • Protect your belongings of value (TVs, laptops, bikes, jewellery…)
  • Any accidental damage in the property that wasn’t your fault and anything you have had damaged as a consequence.

You shouldn’t start your tenancy uninsured. To find out more on tenants’ insurance, what’s involved and what it covers please click here Tenants insurance, it’s vital that you do as many landlords will not want to let to an uninsured tenant.

We hope you have found these guides useful and should you have any questions or require advice on these sections then please do not hesitate to get in touch.

Votta Sales And Lettings
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Lou-Ann Lauwrens
Lou-Ann Lauwrens
16:25 22 Jul 22
Working with Votta Sales and Lettings has been an absolute pleasure. I have found the client relationship team to be excellent to work with - They are prompt at replying to messages or addressing any concerns/queries. I... highly recommend working with this agency.read more
Rory Donohue
Rory Donohue
15:56 23 May 22
Stephen was a fantastic help to me relocating to my new home. Every stage of the letting process was dealt with promptly and professionally. Easily the best letting agents I've had the pleasure to deal with. I would be... delighted to deal with Votta again.read more
Ellie Harmes
Ellie Harmes
12:19 14 May 22
Stephen from Votta helped me and my partner move into our gorgeous seaside flat! We couldn’t have asked for a better letting agent, Stephen really went above and beyond for us always instant replies with emails and even... travelling down to us several times in one day to complete our move! Couldn’t speak highly enough and we are very grateful with how helpful Stephen was our entire time. Many thanks Stephan and Votta team!read more
Josh Galvin
Josh Galvin
13:05 13 May 22
I would highly recommend Votta for their amazing and professional customer service. The entire process was quick and easy and any queries we had were answered promptly. Many thanks to our agent Stephen for a quick and... stress free service!read more
Macauley Sullivan
Macauley Sullivan
20:36 30 Mar 22
My partner and I have been absolutely blown away by the service we’ve received from Votta. Specific mention to Stephen Wheeler in Lettings, what an incredible asset to the company. Went well out of his way for us from... start to finish, kept us constantly up to date and managed our expectations perfectly. I wouldn’t hesitate to recommend Votta Sales & Lettings to anyone and will definitely be back to use them again in the future.read more
Tom Harrison
Tom Harrison
16:28 29 Mar 22
Votta lettings helped me let my first property and were professional, supportive and gave good constructive advice throughout. Their communication was also very good as they contacted me at every stage of the process... and I never had to wait long for a response if I was contacting them. If I could give them 6 stars I would!read more
Adam Grasby
Adam Grasby
18:28 18 Mar 22
David at Votta Lettings manages two properties for me. I am really happy with the service I receive as I found I didn't have time to manage it myself. They have made the whole process stress free. They are extremely... thorough and go above and beyond. I would like to mention Samantha and Stephen who I normally deal with and give them special praise as I think they are an asset to the company.read more
Lucy Winton
Lucy Winton
08:38 16 Mar 22
Stephen at Votta was amazing! After a few bad experiences with other letting agents in the area we found a property that we loved with Votta and we put our application forward and within 2 & 1/2 weeks we have now moved... in! It was a very easy straightforward process and was kept up to date throughout! 100% recommend! Thank you Stephen & team!read more
Robert Scully
Robert Scully
17:18 31 Jan 22
We had already let a property with David Votta when he was working in a local agency and were very impressed the service he provided.We were aware that he had started his own agency, so when we needed a letting agent... we went straight to Votta Sales and Lettings. They provide a first class service, explaining how they will market the property , their fees and vetting processes. They move fast, getting the property marketed with stunning photos and full description. They quickly found the perfect tenants for our properties. The inventory they provide is extensive leaving no doubt as to the condition of the property when the tenants take possession. The whole process when letting a property with Votta Sales and Lettings is professional and stress free from start to finish.read more
Jade Greenwood
Jade Greenwood
09:47 27 Jan 22
I've dealt with Paul and his team on several occasions now and every time has been a joy. Customer service is second to none and would 100% recommend them. looking forward to dealing with them again in the future.
Laura Rattenbury
Laura Rattenbury
17:03 06 Dec 21
I contacted Votta sales for some advice regarding a house valuation. They were quick to reply, professional and approachable. Paul came round within a few days of initial contact and valued my home. He made me feel at... ease, was friendly and very knowledgeable about the local market.read more
Jack Gardener
Jack Gardener
15:06 28 Nov 21
Of all the Estate agents I have been dealing with on my journey to exchange and completion, I felt that for once we were dealing with a candid and honest company which was happy to sail against the usual flow of estate... agents. Beth was professional and ready to hear all aspects of my search for a home. She deal with my offer immediately and as soon as it was accepted stopped viewing and made me feel secure. As the paperwork and bits dragged on she contacted me weekly! Even if it was to say not much has happened. It makes a buyer feel part of the sale. All done now thank you Bethany and Paul.read more
Rowena M
Rowena M
13:31 17 Nov 21
I cannot thank Stephen enough for all of his help in the last few weeks in renting out my property.From start to finish, Stephen hit the ground running,working tirelessly with excellent communication along the way,... getting above market rate through his excellent negotiation skills whilst also making the process very seamless which I appreciated. Stephen is very honest and something every landlord appreciates knowing that their property manager has their best interests in mind.I highly recommend Stephen to any investor looking at seeking a solid, professional property manager and protecting their investment.read more
Lauren Platt
Lauren Platt
20:33 12 Nov 21
When we were looking to sell our property, we reached out to 3 different estate agents in the local area. We met Paul from Votta and were really impressed with his honesty and friendliness. He wasn’t pushy (unlike some... of the other agents) and was realistic in the pricing of our house.Paul arranged for photos to be taken quickly after our initial meeting and a few days later we had sold our house. Paul was extremely flexible when it came to arranging phone calls and visits to the property - as we both work late we thought we would have to restrict everything to weekends but Paul made everything fit with our work schedules during the week. Nothing seemed like too much trouble.Our sale ended up taking a lot longer than needed but throughout the whole process, Paul was brilliant. We definitely made the right choice in going with Votta and would 100% recommend them. Thank you so much Paul!read more
Jennifer Hooper
Jennifer Hooper
14:42 10 Nov 21
Having rented through a number of different estate agents in previous years I have found Votta to be the best. My agent Stephen was very helpful, conscientious and prompt with all communications which made the whole... process much less stressful than it can sometimes be. I would highly recommend Votta for their personal and professional service.read more
Adele Sargent
Adele Sargent
16:12 09 Nov 21
Myself and my partner have recently let a property with Votta Lettings, and there is not one constructive thing to say. We were lead through the process by Stephen. He is always on the ball, organised and super... friendly, and always made time for us despite our busy work schedules. Was always a joy to hear from him. Stephens professionalism is also a reflection of the whole team. We are still in the moving-in stage and property manager Samantha has been very helpful with our questions with quick response times and quick results. She got in touch very early on, made sure we were okay and is always keeping us informed.This team proves to be very reliable and we want to thank you for all your help so far.read more
Clarissa Will clocks
Clarissa Will clocks
20:26 21 Oct 21
As it was my very first time moving into my own place, Stephan really made it less stressful for me. Stephan answered any questions I had to his absolute best knowledge and to keep my mind at ease. Kept me updated with... the process of my references. Couldn’t of asked for a more professional experience. 🙂read more
Georgia Wilshaw
Georgia Wilshaw
18:23 21 Oct 21
A really good experience with with the move, we viewed a few flats with Votta. Stephen Wheeler was a great estate agent to work with to find such a great flat to fit everything we needed. I would recommend Votta Estate... agents. Stephen always responded to emails, phone calls and any query’s in good time. I work Monday to Friday and found it difficult to fit in times to view flats and Stephen was really accommodating of this. He was very professional and made the move very smooth. Very happy to have moved with the support of Votta.read more
Becki Toghill
Becki Toghill
06:53 09 Oct 21
Buying our home through Paul was as stress free as buying a house can be. He kept us updated and chased things when required, and always in a friendly and helpful manner. I would happily use Votta to buy or sell... property in the futureread more
Jess Mcilwraith
Jess Mcilwraith
12:04 28 Sep 21
I know I am a day early to getting into our new house, but I want to say a massive thank you to Paul. He has been absolutely amazing from the day he came and gave our house a valuation to the day we exchanged contracts.... Nothing has ever been too much trouble even though it has probably been the busiest time of his life getting homes sold and completed before the stamp duty rise. He made us laugh from day 1 and made us feel comfortable and at ease. Whatever problems we have had along the way he has sorted or put our minds at rest within 24hrs. Tomorrow we get our dream home and say goodbye to our home that we have made some amazing memories. Thank you so so much Paul, we honestly appreciate everything you have done. Your amazing at your job keep up the good work and see you tomorrow 😆.Kelly and Digger xread more
Pamela Hughes
Pamela Hughes
01:43 21 Sep 21
I cannot praise this company enough. They worked tirelessly as a team through the sale and conveyancing of our property from beginning to end. Nothing is too much trouble, always at the end of the phone going way over... and above to make the journey as easy as possible. They actually performed better than any solicitor to reach completion. Cannot thank Paul and his team enough, I will recommend and use again in the future.read more
Erin Mai
Erin Mai
08:17 19 Aug 21
As a first time buyer, I had no idea what I was doing. Paul and his wife at Votta made the whole process straight forward and they were so positive and kind that I felt reasonably relaxed throughout. I can't thank them... enough! Highly recommend Votta, great agents, you will feel relieved in using them!read more
Janet Pearson
Janet Pearson
17:29 19 Jul 21
Paul was so professional and nothing was too much bother for him to find out or chase. He made contact regularly, liaising with my selling agent and keeping me informed with up dates with purchase.Paul was always... cheerful and positive, even at the stressful moments and he handled the situation in a calm, polite snd effective manner.I would really recommend using this agent.. they care about the person, supporting and guiding through what is considered to be one of the most stressful events one would experience in life.Thank you so much Paul for your support and fir making the journey a more pleasant experience.Janetread more
Sue Giardina
Sue Giardina
17:14 15 Jun 21
Stephen was very professional, helping us knowing we hadn’t rented before. He was patient and answered all our questions competently. Stephen was easy to talk too and he enabled us to find a wonderful home which we are... now enjoying. Thank you Stephen and I would certainly be recommending you and Votta for your excellent service.read more
Beth Addley
Beth Addley
17:10 15 Jun 21
After being turned down by so many other companies due to my partner being deployed we thought there was no hope in finding our first home … Until we met Stephen! He was the light at the end of our tunnel and made the... entire process easy and flexible around us!From the viewing to signing the last piece of paper work it was simple and easy … Stephen was there every step of the way and answering my endless questions without a fault.I would highly recommend Votta sales company and working with Stephen especially if you are finding your first home!read more
Lauren Bean
Lauren Bean
07:08 19 May 21
I have recently used Votta Sales and Lettings to acquire a flat to rent and the experience was made extremely easy, swift and stress free. I met Stephen at the flat, he showed me around, gave me all the info I needed... and 2 weeks later he handed me the keys. Throughout the whole process he was easy to get ahold of, dealt personally with every query and phone call or email, and was overall just a lovely person to deal with. 100% would use Votta for any future property ventures.read more
Charles Ohanwe
Charles Ohanwe
16:20 18 May 21
From start to finish, it was a wonderful experience. Not only was Mr. Wheeler professional but we found him nice, friendly and so easy to talk to. At a point it started feeling like we've known him for ages. He made us... very comfortable from day one up to the point of moving into the property. We are happy to have worked with Stephen in this process and will recommend him and Votta Sales and Lettings any time, any day. Thanksread more
Tom Gavriel
Tom Gavriel
16:10 18 May 21
Stephen was excellent throughout our move. I’ve since recommended Votta to several friends.When we viewed our property we loved it straight away but could also tell we were in good hands with finally an honest and... professional estate agent. You can’t even compare other local big name estate agents to the experience you have with Votta.Everything they’ve done so far has been perfect and the property we’ve moved into is of really good rental standards. (It actually looked better in person than in the photos).On the day of our move we had a few problems which were managed under pressure very very well by Stephen and the team. We were extremely stressed about getting the keys on time but they ensured this happened.Couldn’t recommend more! Best customer service from an estate agent we’ve had in 6 years of renting.read more
Sian Cameron
Sian Cameron
16:58 27 Apr 21
As a first-time buyer, I would highly recommend Votta, they made the process far less daunting/stressful than it could have been, especially when I had issues during the process (unrelated to Votta). They're a friendly... and responsive company with fantastic customer service. Paul is very approachable, easy to contact and worked around my schedule where possible. He has the patience of a saint, never making me feel uncomfortable when asking him multiple questions and always seeking an answer in a timely manner. He gave advice where appropriate but never in a way that felt like he was pressure selling. I would absolutely recommend using Votta to friends or family!read more
Jessica Midgley
Jessica Midgley
17:56 24 Apr 21
Our buying process was smooth from start to finish. We are first time buyers and couldn’t have asked for a better estate agent. Really friendly and accommodating! Would definitely recommend and use in future if we ever... needed!read more
anthony turner
anthony turner
21:51 14 Apr 21
Paul quickly visited the property after I contacted him about putting it on the market. The valuation and advertising was spot on. Viewings were carried out effectively and covid safely. He fed back after each visit and... discussed offers made honestly. Things moved to completion efficiently. He worked well with the solicitor when needed. Great personality.read more
S Wing
S Wing
06:28 29 Mar 21
We sold our property last August with Votta, from the very start Paul was very professional, helpful and a pleasure to deal with. We had numerous issues with our buyer and every step of the way Paul was exceptional. ... He answered every query extremely quickly and never once made us feel like we were a burden. He went above and beyond in the last few weeks leading upto completing, there is no way we would of completed in time if it hadn't been for his, hard work and dedication. I would absolutely recommend Paul and his team to anyone.read more
Ree Taylor
Ree Taylor
13:44 09 Mar 21
What a great estate agents. Really honest and competent. Wouldn't use any other agents but these now. Paul was a star, he made sure we only had real buyers view so we weren't wasting our time and never rushed a viewing.... We were made to feel valued as customers and not just a property with a commission at the end. Great service from start to end.read more
Janet McGlade
Janet McGlade
13:43 09 Mar 21
A genuinely open and honest estate agency who care. We started the sale process with a different agent and the difference in service when we moved to Votta was huge. Votta take the time and patience to get things right.... They only allow buyers to view if they are ‘ready to go’ and don’t rush the viewings.Anyone looking for a competent, knowledgeable and honest team to walk them through a sales or buying process will be hard pushed to find another agent that match Votta.Thank you!read more
Lorna Brankin
Lorna Brankin
10:37 09 Mar 21
Purchased a property through Votta and the service was amazing! Very professional and efficient at all times and Paul was excellent in responding to queries and chasing solicitors when needed always going over and... beyond. The service received was faultless and I couldn't of wished for a better experience.read more
Evie Taylor
Evie Taylor
16:28 05 Mar 21
David and Lisa at Votta lettings are brilliant. As far as letting agents go, this agency is like no other. They listen, they care and they resolve issues. I can't recommend them highly enough. You will be in safe and... caring hands if you rent via Votta.read more
Ruby Harlow
Ruby Harlow
22:10 17 Feb 21
We were very impressed with how efficient Steven was in dealing with our enquiries. He made the process an easy and enjoyable experience. Nothing was too much trouble. Steven remained professional but delivered a... personable service and we really felt that he understood what we were looking for in a property. We could not be happier with the flat we are in and we could not be more grateful to Votta. Thank you!read more
Poppy Britcher
Poppy Britcher
21:03 16 Feb 21
We had a great experience with Votta, especially thanks to Stephen. He went above and beyond and got us our flat relatively quickly in a difficult time to rent. He was a lovely guy and really provided a great and... personal service, really making you feel like you’re his only clients. Thanks again, we’re very happy in our new home, made as stress free as possible by your help!read more
Angie Valinoti
Angie Valinoti
15:42 16 Feb 21
We recently moved home with Votta, Stephen handled everything from the word go! Each email we sent he responded at lighting speed, even after office hours. He made the entire process hassle free and this made a huge... difference. 10/10 all round!read more
Jayne Wright
Jayne Wright
23:41 15 Feb 21
Helpful, friendly and honest. Stephen has rare qualities in the estate agent world he is straight talking and trustworthy. A great representative of his company. Does what he says he is going to do and makes the process... relaxed and easy.read more
Dannielle Metcalfe
Dannielle Metcalfe
10:20 08 Jan 21
We purchased our first home through Votta and the service we received was efficient and professional. Calls and messages were responded to efficiently and they made every effort to keep us updated on our purchase and... chase up solicitors when it was needed. They made the process as smooth and as easy as can be. 100% would recommend.read more
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