Landlords

Or ‘clients’ as we like to call you, are of great importance to us. Not only do we have a contractual obligation with you but a genuine care for your wellbeing and future. It may sound hard to believe but we care about what you do and how you do it.

Gone are the days of old school and the philosophy of “it’ll do for a tenant”. The laws are changing, its getting harder for landlords who are getting battered from all angles so we must find our way in the modern world or fall victim to fines or imprisonment as thousands do.

We’ll never see you fall foul of the law; our expertise and specific skill set will not only get you the best rent and tenant, but your investment will not deteriorate under poor management. With us your investment will flourish under a new era and you can have peace of mind that your property is in the safest of hands.

Fees

At Votta Lettings we believe in complete transparency as well as adhering to Consumer Protection Regulations and The Property Ombudsman code of practice. We would always encourage our clients to take the Fully Managed service, especially as the legal landscape is constantly changing making it harder to keep up to date and compliant. That being said we’ll cater a package that is right for you – after all you are the client!

Below you will find a list of our fees. You’ll notice the fees don’t come with VAT and one fee covers the whole tenancy set up:

Set up costs for a Fully Managed Service (pre tenancy)

£650 NO VAT

These costs encapsulate a multitude of services listed below

  1. Full enhanced marketing package that includes professional imagery, a lifestyle driven write up, room measurements and floor plans
  2. Advertising on Rightmove, our own site and additional blogs and exposure on social media platforms for maximum exposure
  3. Pre-tenancy checking and setting up the tenancy ensuring you are compliant with legislation
  4. Arranging and advising on any and all works required prior to the commencement of the tenancy (including organising contractors)
  5. Proactive ring out of all registered applicants to generate further activity and tenant matching
  6. Viewings conducted by a skilled professional that knows your property intimately
  7. Follow up and regular feedback on viewings
  8. Negotiation and agreeing the best tenant for the best rent in a timescale that suits you
  9. Inventory and Schedule of Condition
  10. Drafting, negotiating and agreeing specific clauses where necessary to go into your tenancy agreement
  11. Ensuring on the tenancy sign up paperwork is in place as per the Deregulation Act 2015
  12. Signing of the paperwork as the agent on behalf of the landlord
  13. Taking the initial move in monies and ensuring the tenants standing order is in place
  14. Registration and signing of the deposit through a government approved scheme (TDS) and notifying the tenant

Fees during tenancy.

Fully Managed Fee:

10% NO VAT

  1. The main contact between landlord and tenant
  2. Collecting and processing the rent
  3. Accounting to you monthly including statements
  4. Organising maintenance and repair work giving you the choice of contractor (who must have the necessary indemnity and liability insurances in place)
  5. Routine visits every six months with the first being on month three
  6. Annual gas safety organisation and serving the relevant certificate to the tenants
  7. Rent increase and tenancy negotiations
  8. Chasing arrears and serving the statutory correspondences
  9. Serving the relevant section notices to regain possession
  10. Finalising the end of tenancy, ensuring the tenant is checked out and the property is returned to its original condition allowing fair wear and tear.
  11. Negotiating the deposit release

 Tenancy Renewal Fee:

£85 NO VAT

  1. Inviting both landlord and tenant to renew
  2. Negotiating the term
  3. Negotiating the rent
  4. Negotiating any additional special condition clauses
  5. Drafting of the new agreement
  6. Arranging the signing of the new agreement for both parties so that a new term is entered in to

Specialist Rent Guarantee and Legal cover:

We purchase the policy on your behalf and you are the interested party registered on the policy. This means we will handle all aspects of the claim on your behalf, saving you time and ensuring you still benefit from your rent and legal cover. For more information on pricing and types of cover please ask us for more information.

 Set up costs for Rent Collection Service (pre tenancy):

£650 NO VAT

These costs encapsulate a multitude of services listed below:

  1. Full enhanced marketing package that includes professional imagery and a lifestyle driven write up, room measurements and floor plans
  2. Advertising on Rightmove, our own site and additional blogs and exposure on social media platforms for maximum exposure
  3. Pre-tenancy checking and setting up the tenancy ensuring you are compliant with legislation
  4. Arranging and advising on any and all works required prior to the commencement of the tenancy (including organising contractors)
  5. Pro active ring out of all registered applicants to generate further activity and tenant matching
  6. Viewings conducted by a skilled professional that knows your property intimately
  7. Follow up and weekly feedback on viewings
  8. Negotiation and agreeing the best tenant for the best rent in a timescale that suits you
  9. Inventory and Schedule of Condition
  10. Drafting, negotiating and agreeing specific clauses where necessary to go into your tenancy agreement
  11. Ensuring on the tenancy sign up paperwork is in place as per the Deregulation Act 2015
  12. Signing of the paperwork as the agent on behalf of the landlord
  13. Taking the initial move in monies and ensuring the tenants standing order is in place
  14. Registration and signing of the deposit through a government approved scheme (TDS) and notifying the tenant

Fees during tenancy:

Monthly Rent Collection Fee:

7% NO VAT

  1. Collecting and processing the rent
  2. Accounting to you monthly including statements
  3. Annual gas safety organisation and serving the relevant certificate to the tenants
  4. Rent increase and tenancy negotiations
  5. Chasing arrears and serving the statutory correspondences
  6. Finalising the end of tenancy, ensuring the tenant is checked out and the property is returned to its original condition allowing fair wear and tear
  7. Negotiating the deposit release
  8. Serving the relevant section notices to regain possession

 Tenancy Renewal Fee:

£85 NO VAT

  1. Inviting both landlord and tenant to renew
  2. Negotiating the term
  3. Negotiating the rent
  4. Negotiating any additional special condition clauses
  5. Drafting of the new agreement
  6. Arranging the signing of the new agreement for both parties so that a new term is entered in to

Specialist Rent Guarantee and Legal cover:

We purchase the policy on your behalf and you are the interested party registered on the policy. This means we will handle all aspects of the claim on your behalf, saving you time and ensuring you still benefit from your rent and legal cover. For more information on pricing and types of cover please ask us for more information.

 (Please note on a Rent Collection Service we cannot confirm, should we need to in court, that you have honoured your statutory repairing obligation therefore you must ensure you have the sufficient evidence for us to assist you with your claim)

 Set up costs for a Tenant Introduction/Let Only Service (pre tenancy):

  1. Full enhanced marketing package that includes professional imagery and a lifestyle driven write up, room measurements and floor plans
  2. Advertising on Rightmove, our own site and additional blogs and exposure on social media platforms for maximum exposure
  3. Pre-tenancy checking and setting up the tenancy ensuring you are compliant with legislation
  4. Arranging and advising on any and all works required prior to the commencement of the tenancy (including organising contractors)
  5. Pro active ring out of all registered applicants to generate further activity and tenant matching
  6. Viewings conducted by a skilled professional that knows your property intimately
  7. Follow up and weekly feedback on viewings
  8. Negotiation and agreeing the best tenant for the best rent in a timescale that suits you
  9. Drafting, negotiating and agreeing specific clauses where necessary to go into your tenancy agreement
  10. Ensuring on the tenancy sign up paperwork is in place as per the Deregulation Act 2015
  11. Signing of the paperwork as the agent for and on behalf of the landlord
  12. Taking the initial move in monies and ensuring the tenants standing order is in place

90% of first months rent NO VAT

Services not included with Let Only/Tenant Introduction but can be purchased separately:

  1. Inventory and Schedule of Condition: £85 NO VAT for a studio property + £5 per additional bedroom
  2. Registration and signing of the deposit through a government approved scheme (TDS) and notification to the tenant: £30 NO VAT
  3. End of tenancy checkout: £80 NO VAT for a studio property + £5 per additional bedroom

The lettings journey

Feel free to use the below or just pick up the phone and let us do the hard work so you don’t have to.

The process for letting a property now is a very serious and comprehensive thing to do, regardless of whether you’re an experienced landlord/investor or if this is your first time letting. 

There are over 150 pieces of legislation surrounding residential lettings therefore landlords and letting agents are under constant scrutiny in the trade press so its time we really stuck together. The below is a short walk through guide on the process of letting your property. We embrace modern technology and all the incredible tools available for successfully sourcing that all important tenant, but we would always prefer the good old fashioned way of picking up the phone and talking to us directly.

We will guide you every step of the way so you are comforted in the knowledge that you are in the very best hands because lets face it, people buy people and our relationship will be built upon trust, integrity, respect and professionalism – plus we’ll make the journey an enjoyable one.

Finding and selecting your agent

Many landlords will call a number of agents out to value their property because it’s a free service and you only pay one agent when the job is done. Why waste your time and confuse yourself with too many? Make the decision based on the following things:

  1. The way that agent markets their properties, does the marketing look the best it possibly can be? How will they go about this?
  2. How much do they have on their books? If it is a lot then what will they do to ensure your property gets the desired attention you want?
  3. What’s their knowledge of the local market?
  4. Are they regulated and do they have a strict code of conduct?
  5. Do they belong to a redress scheme?
  6. Do they have client money protection?
  7. Do they display their fees as per Consumer Protection Regulations?
  8. Most importantly what is their complete knowledge of lettings? Anyone can be an agent but not everyone will get it right and be able to represent you for possession in a court of law
  9. Where have they got the rental figure from? Are they just trying to win your business and tell you what you want to hear or are they genuine?
  10. Who will be your main contact? Or as soon as it’s let will you be passed over to a centralised call centre (if managed)?
  11. What timescale would that agent look to get the property let?
  12. What makes their agency stand out from the rest?
  13. Do you need to do anything to get the property up to the current standards for let?
  14. Who will be showing the prospective tenants around?
  15. What are the agents opening hours? You want maximum exposure and a succesful chance of letting, never miss an opportunity to show someone around
  16. What level of service are you expecting from your agent?
  17. What do their customers say about them? Check out their reviews online

That’s just a few things to consider, to find out more go to the about us section.

Are you ready for the market

As we all know the majority of initial searches are done online therefore we need to make sure we differentiate your property and make it stand out from the rest. The reason we do this is to ensure maximum exposure which will result in the very best tenant paying the very best rent.

How do we do this? It’s an obvious process but you’d be surprised at the amount of landlords that don’t do it and use the phrase “it’ll do for tenants”. When the photographer comes in it needs to be ready for pictures to attract the right clientele.

Take a look at our marketing section to see examples of the expectation we have of ourselves, when taking photos of your property the presentation is vital.

The property has to be in line with current standards; at Votta Lettings we will do a risk assessment of the property in our walk through and advise you on your statutory obligations, some of it may be not what you want to hear but we need to protect you.

We can market in advance of work being done with our unique photography and generate the interest whilst you get the work sorted (or we can organise it for you with our approved contractors (see contractors section). Either way your property needs to be the best it can be within your affordability in order to get the tenancy started off on the right foot.

Getting you noticed

Once you have instructed us we go all out by getting your property up and running on our software with all the necessary details in place. We get it ready to launch on the websites as well as conducting a dedicated and proactive ring out session of all our pre- approved tenants that are already registered through us. We don’t sit back and let the website do the work for us – we go out there and find your next tenant! We create a buzz on social media using an array of tools at our disposal, and  our favourite thing to use is that thing called the ‘telephone’…

Our website works really well as a shop window and very useful guide for both landlords and tenants that want any information at their fingertips 24 hours a day 7 days a week.

Seeing as social media has exploded we really make great use of it and it gets the desired outcome, although we still use Rightmove – the UK’s largest property search engine. Other sites historically have not got the right traction so there really is only one way to get your property noticed by the masses.

Viewings

By this stage the property should be ready to view, we can inform potential tenants of any works scheduled however it does at least need to be ready for presentation.

In creating the buzz for your property we would look to have several viewings lined up at a designated time and date with allocated slots per customer, as there’s nothing worse than having several people all trudging round at once as it makes for a bad experience.

Every prospective tenant gets an allocated slot and time with the agent to ask questions allowing them to make an informed decision. We’ll know everything as we would have completed a property questionnaire with you in advance so we can sell the sizzle on your property beautifully! Naturally some customers will arrive early or late which will show how your property is in great demand and encourage people that their next move to your property is the right one.

We allow all suitable applicants to view even if they cant make the allotted day as we are very flexible and can cater to a variety of schedules.

The selection process

As most stages of the process this is vital, however should you make the wrong decision it could be catastrophic depending on the service level you choose (Fully Managed is far less stressful and financially more viable).

With the amount of interest we have generated it is expected that you will have more than one application to consider. We will present the details of each application to you in writing.

 

Once you have made the choice we deliver the bad news to the customers that were unsuccessful and then begin setting target dates and the process for the tenancy set up.

Tenancy set up

When you have chosen your preferred tenant there is a considerable amount of paperwork that needs completing for the tenancy to commence. The good news is the landlord’s side is pretty much done and it’s down to us to sort the tenants and everything else surrounding the tenancy.

We will conduct the necessary referencing checks on your tenant to ensure they meet the referencing criteria and if this is the case you also qualify for specialist landlord Rent Guarantee and Legal Cover (see Rent and Legal section).

The government have introduced various documentation and regulation that needs to be in place at the start of the tenancy, from deposit protection right up to the latest version of the governments how to rent guide. We will ensure that all the necessary certificates are in place and any notices/clauses or conditions meet current regulations.

We will sign the agreement on your behalf, (managed and rent collection service only) the tenant will sign their versions and complete their standing order to be set up. We take our fee from the first month’s rent in advance, copies of the agreement will be distributed along with the rest of the documentation required under the Deregulation Act 2015 and the tenancy will commence.

Ongoing Management

This next section will only apply if you take the Fully Managed option, if it’s a Let Only service you have requested then our liability stops here and you as the landlord will be responsible for all aspects surrounding the tenancy and any further advice should be taken from a specialist lettings specific solicitor. Unless you have paid for additional add-ons.

(For Fully Managed Service only)

Now that the tenancy has commenced, we shall take away the arduous, stressful and time-consuming tasks involved in being a landlord now. So all you need to do is liaise with us when we need consent from you to instruct work/agree tenancy renewals or if we have a legislative update that you need to be aware of. 

The rest of it we will screen and deal with on your behalf so you can sit back and relax, safe in the knowledge that your rent is coming in and the tenancy is being taken care of compliantly with a highly skilled agent that has your best interests at Heart.

We have arguably the best letting agent banking and accounting system in place which our landlords love due to its transparency, information and same day payment facility. To find out more and see how the owner app can work for you then visit here. https://uk.payprop.com/customers

How to let guide DCLG

Votta Sales And Lettings
5.0
Based on 125 reviews
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Janet Pearson
Janet Pearson
17:29 19 Jul 21
Paul was so professional and nothing was too much bother for him to find out or chase. He made contact regularly, liaising with my selling agent and keeping me informed with up dates with purchase.Paul was always... cheerful and positive, even at the stressful moments and he handled the situation in a calm, polite snd effective manner.I would really recommend using this agent.. they care about the person, supporting and guiding through what is considered to be one of the most stressful events one would experience in life.Thank you so much Paul for your support and fir making the journey a more pleasant experience.Janetread more
Sue Giardina
Sue Giardina
17:14 15 Jun 21
Stephen was very professional, helping us knowing we hadn’t rented before. He was patient and answered all our questions competently. Stephen was easy to talk too and he enabled us to find a wonderful home which we are... now enjoying. Thank you Stephen and I would certainly be recommending you and Votta for your excellent service.read more
Beth Addley
Beth Addley
17:10 15 Jun 21
After being turned down by so many other companies due to my partner being deployed we thought there was no hope in finding our first home … Until we met Stephen! He was the light at the end of our tunnel and made the... entire process easy and flexible around us!From the viewing to signing the last piece of paper work it was simple and easy … Stephen was there every step of the way and answering my endless questions without a fault.I would highly recommend Votta sales company and working with Stephen especially if you are finding your first home!read more
Lauren Bean
Lauren Bean
07:08 19 May 21
I have recently used Votta Sales and Lettings to acquire a flat to rent and the experience was made extremely easy, swift and stress free. I met Stephen at the flat, he showed me around, gave me all the info I needed... and 2 weeks later he handed me the keys. Throughout the whole process he was easy to get ahold of, dealt personally with every query and phone call or email, and was overall just a lovely person to deal with. 100% would use Votta for any future property ventures.read more
Charles Ohanwe
Charles Ohanwe
16:20 18 May 21
From start to finish, it was a wonderful experience. Not only was Mr. Wheeler professional but we found him nice, friendly and so easy to talk to. At a point it started feeling like we've known him for ages. He made us... very comfortable from day one up to the point of moving into the property. We are happy to have worked with Stephen in this process and will recommend him and Votta Sales and Lettings any time, any day. Thanksread more
Tom Gavriel
Tom Gavriel
16:10 18 May 21
Stephen was excellent throughout our move. I’ve since recommended Votta to several friends.When we viewed our property we loved it straight away but could also tell we were in good hands with finally an honest and... professional estate agent. You can’t even compare other local big name estate agents to the experience you have with Votta.Everything they’ve done so far has been perfect and the property we’ve moved into is of really good rental standards. (It actually looked better in person than in the photos).On the day of our move we had a few problems which were managed under pressure very very well by Stephen and the team. We were extremely stressed about getting the keys on time but they ensured this happened.Couldn’t recommend more! Best customer service from an estate agent we’ve had in 6 years of renting.read more
Sian Cameron
Sian Cameron
16:58 27 Apr 21
As a first-time buyer, I would highly recommend Votta, they made the process far less daunting/stressful than it could have been, especially when I had issues during the process (unrelated to Votta). They're a friendly... and responsive company with fantastic customer service. Paul is very approachable, easy to contact and worked around my schedule where possible. He has the patience of a saint, never making me feel uncomfortable when asking him multiple questions and always seeking an answer in a timely manner. He gave advice where appropriate but never in a way that felt like he was pressure selling. I would absolutely recommend using Votta to friends or family!read more
Jessica Midgley
Jessica Midgley
17:56 24 Apr 21
Our buying process was smooth from start to finish. We are first time buyers and couldn’t have asked for a better estate agent. Really friendly and accommodating! Would definitely recommend and use in future if we ever... needed!read more
anthony turner
anthony turner
21:51 14 Apr 21
Paul quickly visited the property after I contacted him about putting it on the market. The valuation and advertising was spot on. Viewings were carried out effectively and covid safely. He fed back after each visit and... discussed offers made honestly. Things moved to completion efficiently. He worked well with the solicitor when needed. Great personality.read more
S Wing
S Wing
06:28 29 Mar 21
We sold our property last August with Votta, from the very start Paul was very professional, helpful and a pleasure to deal with. We had numerous issues with our buyer and every step of the way Paul was exceptional. ... He answered every query extremely quickly and never once made us feel like we were a burden. He went above and beyond in the last few weeks leading upto completing, there is no way we would of completed in time if it hadn't been for his, hard work and dedication. I would absolutely recommend Paul and his team to anyone.read more
Ree Taylor
Ree Taylor
13:44 09 Mar 21
What a great estate agents. Really honest and competent. Wouldn't use any other agents but these now. Paul was a star, he made sure we only had real buyers view so we weren't wasting our time and never rushed a viewing.... We were made to feel valued as customers and not just a property with a commission at the end. Great service from start to end.read more
Janet McGlade
Janet McGlade
13:43 09 Mar 21
A genuinely open and honest estate agency who care. We started the sale process with a different agent and the difference in service when we moved to Votta was huge. Votta take the time and patience to get things right.... They only allow buyers to view if they are ‘ready to go’ and don’t rush the viewings.Anyone looking for a competent, knowledgeable and honest team to walk them through a sales or buying process will be hard pushed to find another agent that match Votta.Thank you!read more
Lorna Brankin
Lorna Brankin
10:37 09 Mar 21
Purchased a property through Votta and the service was amazing! Very professional and efficient at all times and Paul was excellent in responding to queries and chasing solicitors when needed always going over and... beyond. The service received was faultless and I couldn't of wished for a better experience.read more
Evie Taylor
Evie Taylor
16:28 05 Mar 21
David and Lisa at Votta lettings are brilliant. As far as letting agents go, this agency is like no other. They listen, they care and they resolve issues. I can't recommend them highly enough. You will be in safe and... caring hands if you rent via Votta.read more
Ruby Harlow
Ruby Harlow
22:10 17 Feb 21
We were very impressed with how efficient Steven was in dealing with our enquiries. He made the process an easy and enjoyable experience. Nothing was too much trouble. Steven remained professional but delivered a... personable service and we really felt that he understood what we were looking for in a property. We could not be happier with the flat we are in and we could not be more grateful to Votta. Thank you!read more
Poppy Britcher
Poppy Britcher
21:03 16 Feb 21
We had a great experience with Votta, especially thanks to Stephen. He went above and beyond and got us our flat relatively quickly in a difficult time to rent. He was a lovely guy and really provided a great and... personal service, really making you feel like you’re his only clients. Thanks again, we’re very happy in our new home, made as stress free as possible by your help!read more
Angie Valinoti
Angie Valinoti
15:42 16 Feb 21
We recently moved home with Votta, Stephen handled everything from the word go! Each email we sent he responded at lighting speed, even after office hours. He made the entire process hassle free and this made a huge... difference. 10/10 all round!read more
Jayne Wright
Jayne Wright
23:41 15 Feb 21
Helpful, friendly and honest. Stephen has rare qualities in the estate agent world he is straight talking and trustworthy. A great representative of his company. Does what he says he is going to do and makes the process... relaxed and easy.read more
Dannielle Metcalfe
Dannielle Metcalfe
10:20 08 Jan 21
We purchased our first home through Votta and the service we received was efficient and professional. Calls and messages were responded to efficiently and they made every effort to keep us updated on our purchase and... chase up solicitors when it was needed. They made the process as smooth and as easy as can be. 100% would recommend.read more
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